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If, for any reason, You are not completely satisfied with a purchase,we invite You to review our policy on refunds and returns below：
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into China. Customs policies vary widely from country to country. Please contact your local customs office for more information. We do not offer free returns on international orders.
Items that cannot be returned
We do not offer refunds on:
Personalised or made-to-order Products cannot be returned or a refund paid.
Items without tags intact, used, worn or not in a saleable condition.
tems without proof of purchase – packing slip or confirmation email.
Huasifei items bought from other retailers.
Exchanges
We offer exchange within 365 days of your purchase, if 365 days have passed since your purchase, you will not be offered exchange of any kind.
We only replace items if they are defective or damaged.
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund.
If a fault develops outside of the 365 day return period, email us at huasifei@huasifei.com before you return the item so we can discuss the fault with you and agree the best way forward.
Cancelling your order
You have the right to cancel your contract with us and return your items by air within 7 calendar days from the day after the date you received your order. Read further details here. Your custom made order/personalized items are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact our sales team as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 19:00)
When to expect your refund
Returned items will be refunded within 3 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank’s processing time.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Refunds will be credited to your original method of payment.. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
If you’ve done all of this and you still have not received your refund yet, please contact us at huasifei@huasifei.com